Hilton Garden Inn Warner Robins

Checking in at 11:00pm is tough. People are tired. Staff is changing shifts. The key to my room was improperly set up, meaning that when I am darn tired - and a bit stressed, Ii had to return to the lobby to have the error corrected.

Would love to provide pictures. Huge biological stain outside our door that we had to step over to get into room, hall way filled with workers and jackhammering tools, both pool and hot tub dirty beyond use and in room coffe maker didn't work. Both outside doors left propped open for workers going on and out during day left open after they left. I closed them for the safety of all of the guests at approximately 930 when returning from a fabulous dinner. Only above quality thing we experienced. Room quality also differed from online pictures.

We stayed at the Hilton Garden Inn Warner Robins the night before a visit to Mercer University. First, I truly appreciate whoever was working the front desk at around 4pm on Feb 16. Apparently, someone came in to the front desk and requested a 2-queen-bed room, and the last one was held by our reservation. We had not reached the hotel yet. The front desk lady called my cellphone to confirm that we wanted 2 queen beds, and 1 king bed would not do. She was very helpful to both the customer on site and to us and showed great communication skills to check. We finally arrived at the hotel late, so we went straight to our room and used the digital key to enter our room. We had our 2 queen beds, which were very comfortable. The room and bathroom were clean. The heater worked great. This was important because it was unusually cold and windy outside. (I have had nights in hotels where the lack of proper operation of the air conditioner or heater kept us uncomfortable all night.) The next day the shower and bathroom looked great, and everything worked fine. We went to Mercer well-rested!

We stopped for one night on our road trip. Staff was extremely helpful and nice. We wanted to watch football but we couldn't find the correct channel and the man at front desk was very nice trying to help us. We will stop here again.

Room was clean, however when I was packing to leave I saw a roach. Honestly only one I saw during my stay. Really enjoyed the pool however there was rarely any towels and when we asked for some my other half was met with a little attitude. Overall I have found Hiltons are usually pretty nice and accommodating. I would stay here again. Restaurant was delicious and Jordan is a wonderful cook!

I saw a roach in the bathroom the first night however everything else was fantastic. The staff great Peggy and Grace were the best.

The accommodations were fine, spacious room clean and comfortable. Staff were helpful and friendly. Breakfast however was very poor. The breakfast lady seemed more interested in looking at her phone than assisting with breakfast arrangements. Had to ask, on two separate occasions, for milk and again for cutlery. Worst of all however there was mould on a bagel which they apologised for but which should not have happened. The bagels we did have whilst not mouldy were certainly not fresh. Other items in breakfast dishes not replenished. Very very poor show.

Reception staff friendly & helpful. Room clean and comfortable. The problem was with breakfast. We prepaid the premium price for breakfast. We arrived about 7:30 a.m. We weren't greeted. Never asked if we wanted coffee or juice. Were handed a plastic utensil package each. The hot buffet was tepid. The cold buffet had no fruit in the bowl & not replenished the entire time we were sitting. The muffins & bagels were not fresh. We have had wonderful experiences in many HIs. This was disappointing and when I mentioned it to the staff as we checked out I was met with complete disinterest! Very disappointing!! Several days later we did received an email from the owner indicating they would look into the situation. We never heard another word. Extremely disappointing once again.

I highly recommend this Hilton property. Their staff is incredible, and the hotel is clean and peaceful. Perfect location. Also, the made-to-order breakfast every morning was delicious and was so convenient. Loved everything about this hotel, including having a restaurant on the premises. I would definitely stay here again!